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FAQs

• How do I buy Bitcoin through 1Bitcoin.ca?

  Sign up, complete identity verification, and place your order. We support Interac e-Transfer, wire transfers, and business payments.

• Do I need a Bitcoin wallet before I buy?

  Yes. We are a non-custodial service, so you must have your own Bitcoin wallet to receive your BTC.

• When will I receive my Bitcoin?

  Bitcoin is sent out in secure batches every 2-3 hours between 8 AM and 10 PM ET, 7 days a week. You will receive it in the next available batch.

• Is 1Bitcoin.ca regulated?

  Yes. We are a registered Money Services Business (MSB) with FINTRAC in Canada and comply fully with anti-money laundering (AML) regulations.

• Does 1Bitcoin.ca hold my Bitcoin?

  No. We never custody your Bitcoin. It is delivered directly to your wallet—no custody risk.

• How do you protect my personal information?

  We use bank-grade encryption, secure servers, and we never sell or share your data with third parties.

• Do you support business purchases?

  Yes. We work with Canadian businesses of all sizes to facilitate secure, compliant Bitcoin purchases.

• Are Bitcoin purchases taxable in Canada?

  Purchasing Bitcoin is not taxed directly. However, capital gains taxes may apply when you sell. Speak with your accountant for clarity.

• Why don’t you offer altcoins or trading?

  We’re Bitcoin-only by design. No altcoins, no leverage, no speculation—just secure, direct access to Bitcoin.

• What payment methods do you accept?

  Interac e-Transfer (retail), wire transfer (retail and business), and pre-approved corporate payments.

• What are your fees?

  We charge a clear and transparent spread of 0.49% to 3.49% on the buy and sell bid. There are no minimums, no maximums, no slippage, and no hidden fees—ever.

• Why do I need to verify my identity?

  We are legally required to verify all users under Canadian AML laws. It also protects your account from fraud and misuse.

• How long does verification take?

  Most users are verified instantly. If manual review is needed, it may take up to 24 hours.

• Can I automate purchases or set up recurring buys?

  Yes. We offer customized recurring Bitcoin purchase plans for individuals and businesses.

• What if I need help with my order?

  Our Canadian support team is available via email, and live chat—7 days a week. Real humans, real help.

• Do you offer resources for new Bitcoin users?

  Yes. We offer beginner guides, wallet setup tutorials, and tips to help you buy and secure Bitcoin confidently.