Privacy Policy

Last updated: August 11th, 2025

POLICY OVERVIEW

1Bitcoin.ca (“we,” “us,” “our”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you use our services, in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable laws.

By using our website or services, you consent to the practices described in this policy. If you do not agree, please discontinue use of our services.

SCOPE OF POLICY

This policy applies to:

  • All visitors to our website at 1Bitcoin.ca
  • All registered customers using our brokerage services
  • Any communications or interactions you have with us

INFORMATION WE COLLECT

We collect two types of information:

a) Personal Information (identifies you as an individual)

When you create an account, make a purchase, or contact us, we may collect:

  • Full legal name
  • Email address
  • Residential address
  • Date of birth
  • Government-issued ID documents (passport, driver’s license, etc.)
  • Banking details for CAD deposits/withdrawals
  • Bitcoin wallet addresses
  • Phone number (for verification and security)
  • Transaction history

b) Non-Personal Information (does not identify you)

  • Browser type and version
  • Device type and operating system
  • IP address
  • Pages visited and time spent on our site
  • Referring/exit URLs
  • Cookie and tracking data

HOW WE COLLECT INFORMATION

We collect information through:

  • Account registration (KYC process)
  • Transaction processing (CAD and BTC)
  • Customer support interactions
  • Cookies and analytics tools (see Section 10)

WHY WE COLLECT PERSONAL INFORMATION

We collect and process personal information for:

  • Regulatory compliance with FINTRAC and anti-money laundering (AML) laws
  • Identity verification (KYC)
  • Transaction processing and Bitcoin delivery
  • Fraud prevention and security
  • Customer support and communication
  • Legal obligations and recordkeeping

HOW WE USE AND COLLECT YOUR INFORMATION

We will never sell your personal information.

We may share your data with:

  • Payment processors (to process CAD deposits/withdrawals)
  • KYC/identity verification providers (to comply with Canadian law)
  • Technology service providers (hosting, email services, security)
  • Law enforcement or regulators (when legally required)

All third parties must comply with strict data protection requirements.

DATA RETENTION

We keep your personal information only as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal and regulatory requirements (minimum 5 years under FINTRAC rules)

After the retention period, data is securely deleted or anonymized.

YOUR RIGHTS

Under PIPEDA (and GDPR if applicable), you have the right to:

  • Access your personal data
  • Request corrections to inaccurate information
  • Withdraw consent (subject to legal restrictions)
  • Request deletion of personal data when no longer required
  • Request a copy of your data in a portable format (if applicable)

To exercise these rights, contact our Privacy Officer (Section 13).

SECURITY MEASURES

We protect your data using:

  • Encryption (in transit and at rest)
  • Two-factor authentication (2FA)
  • Secure Canadian data centers
  • Firewalls and intrusion detection
  • Access controls for staff

No system is 100% secure; however, we continuously monitor and update our security practices.

COOKIES AND TRACKING

We use cookies to:

  • Improve website performance
  • Remember user preferences
  • Analyze site usage

You may disable cookies in your browser settings, but some features may not work properly.

INTERNATIONAL DATA TRANSFERS

If you are outside Canada, your information may be processed in Canada where privacy laws may differ from your country’s. By using our services, you consent to such transfers.

CHANGES TO THIS POLICY

We may update this policy from time to time. Significant changes will be notified by email or posted prominently on our website at least 30 days before taking effect.

CONTACT FOR PRIVACY CONCERNS

Privacy Officer

1Bitcoin Inc.

Email: help@1bitcoin.ca

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